Our Policies

We suggest you go through our policies carefully, and keep visiting for updates.

Advisory – For Investors

  • Beware of fixed/guaranteed/regular returns/ capital protection schemes. Brokers or their authorized persons or any of their associates are not authorized to offer fixed/guaranteed/regular returns/ capital protection on your investment or authorized to enter into any loan agreement with you to pay interest on the funds offered by you. Please note that in case of default of a member claim for funds or securities given to the broker under any arrangement/ agreement of indicative return will not be accepted by the relevant Committee of the Exchange as per the approved norms.
  • Do not keep funds idle with the Stock Broker. Please note that your stock broker has to return the credit balance lying with them, within three working days in case you have not done any transaction within last 30 calendar days. Please note that in case of default of a Member, claim for funds and securities, without any transaction on the exchange will not be accepted by the relevant Committee of the Exchange as per the approved norms.
  • Check the frequency of accounts settlement opted for. If you have opted for running account, please ensure that your broker settles your account and, in any case, not later than once in 90 days (or 30 days if you have opted for 30 days settlement). In case of declaration of trading member as defaulter, the claims of clients against such defaulter member would be subject to norms for eligibility of claims for compensation from IPF to the clients of the defaulter member. These norms are available on Respective Exchange website at following links:
  • Always keep your contact details viz. Mobile number/Email ID updated with the stock broker. Email and mobile number is mandatory and you must provide the same to your broker for updation in Exchange records. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly.
  • Prevent Unauthorized Transactions in your demat account - Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from CDSL on the same day issued in the interest of investors.
  • Don't ignore any emails/SMSs received from the Exchange for trades done by you. Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the Stock Broker does not respond, please take this up with the Exchange/Depositories forthwith.
  • Check messages sent by Exchanges on a weekly basis regarding funds and securities balances reported by the trading member, compare it with the weekly statement of account sent by broker and immediately raise a concern to the exchange if you notice a discrepancy.
  • Please do not transfer funds, for the purposes of trading to anyone, including an authorized person or an associate of the broker, other than a SEBI registered Stock broker.
  • Pay 20% upfront margin of the transaction value to trade in cash market segment.
  • Stockbrokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
  • Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard. Continuation Sheet
  • Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
    Issued in the interest of investors.
  • IPO Investment: No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
  • For revocation of e-Dis pre-trade authorisation, please write to edisrevocation@mstock.com
  • In case you wish to close your account online, please visit profile section on our app and web, click on 'segments' and scroll to 'account closure' section. Now click to 'close my account' link. Your closure request will be processed within 4-5 working days upon successful verification of documents.
  • KYC Notification:KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
  • Advisory against Tips:Investors are advised not to blindly follow the unfounded rumours, Tips given in social networks, SMS, WhatsApp, Blogs etc. and invest only after conducting appropriate analysts of respective companies. Beware of fraudster entities operating throughout India and sending bulk messages on the pretext of providing investment tips and luring investors to invest with them in their bogus firms by promising hefty profits
  • As required by Exchanges Circular on Guidelines on Technical Glitches to prevent business disruptions, the mandatory requirement of establishing Business Continuity/DR set up to ensure the continuity plan in case of Business Disruptions is currently applicable for MACM and the due date to establish Business Continuity/DR set up is December 31, 2023.
  • Segregation and Monitoring of Collateral at Client Level - Click here to know more
  • To Know more about Rights Entitlements Investor's Awareness - Click here
  • FAQs on Investor Awareness on Rights Entitlement - Click here
  • Investor Awareness on Prevention & Precaution for Money Laundering - Click here
  • Details on Client Bank accounts of MACM - Click here
  • Clients/Investors to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/guaranteed/fixed returns/payments etc. and to avoid practices like:

    a) Sharing of

    • Trading credentials – login id & passwords
    • Trading strategies
    • Position details

    b) Trading in leveraged products /derivatives without proper understanding, which could lead to losses

    c) Writing/ selling options or trading in option strategies based on tips, without basic knowledge & understanding of the product and its risks

    d) Dealing in unsolicited tips through Whatsapp, Telegram, YouTube, Facebook, SMS, calls, etc.

    e) Trading based on recommendations from unauthorised / unregistered investment advisors and influencers

  • Central Vigilance Commission (CVC): Please visit CVC website at https://pledge.cvc.nic.in and take "Integrity Pledge" to be an active part of the "Satark Bharat, Samriddh Bharat" (Vigilant India, Prosperous India).
  • Risk Disclosures on Derivatives

    • 9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
    • On an average, loss makers registered net trading loss close to ₹ 50,000.
    • Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
    • Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.

    Source: SEBI

  • As you are aware, under the rapidly evolving dynamics of financial markets, it is crucial for investors to remain updated and well-informed about various aspects of investing in securities market. In this connection, please find a link to the BSE Investor Protection Fund website where you will find some useful educative material in the form of text and videos, so as to become an informed investor.

    We believe that an educated investor is a protected investor !!!

Advisory – KYC Compliance

  • All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details.
  • Investors may contact their respective stockbrokers / depository participants for updation of details in their trading / demat account.
  • The last date to update KYC is on or before March 31, 2022.
  • Thereafter non-compliant trading accounts will be blocked for trading by the Exchange.
  • The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository.
  • On submission of the necessary information to the stockbroker and updation of the same by the stockbroker in the Exchange systems and approval by the Exchange, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day.
  • The demat account shall be unfreezed once the investor submits the deficient KYC details and the same is captured by the depository participant in the depository system.
  • To ensure smooth settlement, the investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement.
  • The investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.

Advisory To Demat Account Holders


  • Register your email ID in your demat account by approaching your Depository Participant. You will receive email alerts for all transactions in your demat account.
  • Register your mobile number for CDSL's free of cost SMS Alert facility - SMART and obtain alerts on your mobile for any debit transaction or credits due to corporate action or demographic changes in your demat account.
  • Register for ‘easi’, CDSL's free of cost internet based facility to access your demat account and check the details of your holdings and/or transactions, anytime anywhere. You can easily register for easi by accessing the link - https://web.cdslindia.com/myeasi/home/login
  • Ensure that your holding and transaction statements are received periodically. You are entitled to receive a transaction statement every month if you have any transactions and once every six months if there have been no transactions in your account.
  • Check your demat account statement on receipt. In case you notice any unauthorized debits or credits, contact your Depository Participant. If not satisfied with the response, contact CDSL. You may email to complaints@cdslindia.com
  • Accept the Delivery Instruction Slip (DIS) book from your DP only if each slip has been preprinted with a serial number along with your demat account number and keep it in safe custody.
  • Accept the Delivery Instruction Slip (DIS) book from your DP only if each slip has been preprinted with a serial number along with your demat account number and keep it in safe custody.
  • POA is not mandatory for opening a demat account.
  • Update change in details like email id, mobile number, address etc. immediately.
  • The demat account has a nomination facility and it is advisable to appoint a nominee, especially in case of sole account holders.
  • Register for CDSL's internet based facility 'easi' to monitor your demat account yourself: Login to https://web.cdslindia.com/myeasinew/Registration/EasiRegistration
  • Register for CDSL's SMS Alert facility - SMART and obtain alerts for any debits in your demat account.
  • CDSL sends alerts to investors on their registered mobile number through SMS and e- mail for any modification done in their master details, debit in demat account, pledge creation, change in nominee etc.
  • Pay attention to SMS’s and emails regularly sent by CDSL. If you receive an SMS for a transaction not executed by you, inform your DP/CDSL immediately.
  • Inform your DP of any change in your Personal Information (for example address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in system.
  • Protect your login details and do not share login credentials with anyone. Password should be unique. Keep strong and complex passwords and change the password at regular intervals.


  • Do not leave your DIS book with anyone else.
  • Do not sign blank DIS as it is equivalent to a bearer cheque.
  • Avoid over-writing, cancellations, misspellings, changing of the name and quantity of securities on DIS.
  • Do not share your easi / easiest login id and password with any other person.
  • Do not share One Time Password (OTP) received from your DP/ CDSL. These are meant to be used by you only.
  • Do not share login credentials of e-facilities provided by CDSL such as e-DIS, easiest etc. with anyone else.
  • Do not download any unknown application on your phone / device. The application may access your confidential data secretly.
  • Exercise the option to freeze the Demat account if not being used for long duration.
  • Before granting Power of Attorney (PoA) to anyone, to operate your demat account, carefully examine the scope & implications of powers being granted.
  • Ensure that, your holding and transaction statements are received periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions.
  • Check your demat account statement on receipt. In case you notice any unauthorized debits or credits, contact your DP for clarification. If not resolved, you may lodge your complaint by visiting www.cdslindia.com > Post Your Grievances (https://www.cdslindia.com/Footer/grievances.aspx).

Most Important Terms and Conditions (MITC)

For non-custodial settled trading accounts

  • Your trading account has a “Unique Client Code” (UCC), different from your demat account number. Do not allow anyone (including your own stock broker, their representatives and dealers) to trade in your trading account on their own without taking specific instruction from you for your trades. Do not share your internet/ mobile trading login credentials with anyone else.
  • You are required to place collaterals as margins with the stock broker before you trade. The collateral can either be in the form of funds transfer into specified stock broker bank accounts or margin pledge of securities from your demat account. The bank accounts are listed on the stock broker website. Please do not transfer funds into any other account. The stock broker is not permitted to accept any cash from you.
  • The stock broker’s Risk Management Policy provides details about how the trading limits will be given to you, and the tariff sheet provides the charges that the stock broker will levy on you.
  • All securities purchased by you will be transferred to your demat account within one working day of the payout. In case of securities purchased but not fully paid by you, the transfer of the same may be subject to limited period pledge i.e. seven trading days after the pay-out (CUSPA pledge) created in favor of the stock broker. You can view your demat account balances directly at the website of the Depositories after creating a login.
  • The stock broker is obligated to deposit all funds received from you with any of the Clearing Corporations duly allocated in your name. The stock broker is further mandated to return excess funds as per applicable norms to you at the time of quarterly/ monthly settlement. You can view the amounts allocated to you directly at the website of the Clearing Corporation(s).
  • You will get a contract note from the stock broker within 24 hours of the trade.
  • You may give a one-time Demat Debit and Pledge Instruction (DDPI) authority to your stock broker for limited access to your demat account, including transferring securities, which are sold in your account for pay-in.
  • The stock broker is expected to know your financial status and monitor your accounts accordingly. Do share all financial information (e.g. income, networth, etc.) with the stock broker as and when requested for. Kindly also keep your email Id and mobile phone details with the stock broker always updated.
  • In case of disputes with the stock broker, you can raise a grievance on the dedicated investor grievance ID of the stock broker. You can also approach the stock exchanges and/or SEBI directly.
  • Any assured/guaranteed/fixed returns schemes or any other schemes of similar nature are prohibited by law. You will not have any protection/recourse from SEBI/stock exchanges for participation in such schemes.

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